NAME

RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT

CONFIGURATION

You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there.

NoAuthRegexp

As public shouldn't require authentication then you should add '/Public/' path to NoAuthRegexp option, something like:

    Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
                                /+Public/|
                                /+REST/\d+\.\d+/NoAuth/)!x );

Note that if you have multiple extensions that want to change this option then you have to merge them manually into one perl regular expression.

WebPublicUser

Make sure to create the public user in your RT system and add the line below to your RT_SiteConfig.pm.

    Set( $WebPublicUser, 'guest' );

If you didn't name your public user 'guest', then change accordingly.

The public user should probably be unprivileged and have the following rights

    CreateTicket
    ModifyCustomField
    ReplyToTicket
    SeeCustomField
    SeeQueue
    ShowTicket

If you want the public UI to do anything useful. It should NOT have the ModifySelf right.

AUTHOR

Thomas Sibley <trs@bestpractical.com>