NAME

RT::Extension::CommandByMail - Change metadata of ticket via email

SYNOPSIS

    Status: stalled
    Subject: change subject
    AddAdminCc: boss@example.com
    AddCc: dev1@example.com
    AddCc: dev2@example.com

    Here goes comment/reply

DESCRIPTION

This extension allows you to manage tickets via email interface. You put commands into beginning of a mail and extension applies them. See the list of commands in the RT::Interface::Email::Filter::TakeAction docs.

SECURITY

This extension has no extended auth system, so all security issues that applies to the RT in general also applies to the extension.

INSTALLATION AND CONFIGURATION

Read INSTALL. Note that you must patch RT to use this extension, so read the file.

$CommandByMailGroup

You may set a $CommandByMailGroup to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail.

CAVEATS

This extension is incomatible with UnsafeEmailCommands RT option.

AUTHOR

Jesse Vincent <jesse@bestpractical.com> Ruslan U. Zakirov <ruz@bestpractical.com> Kevin Falcone <falcone@bestpractical.com> Shawn Moore <sartak@bestpractical.com>

LICENCE AND COPYRIGHT

Copyright (c) 2006-2008, Best Practical Solutions, LLC. All rights reserved.

This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic.