RT::Extension::CommandByMail - Change metadata of ticket via email
Status: stalled Subject: change subject AddAdminCc: firstname.lastname@example.org AddCc: email@example.com AddCc: firstname.lastname@example.org The comment/reply text goes here
This extension allows you to manage tickets via email interface. You may put commands into the beginning of a mail, and extension will apply them. See the list of commands in the RT::Interface::Email::Filter::TakeAction docs.
CAVEAT: commands are line oriented, so you can't expand to multiple lines for each command, i.e. values can't contains new lines. The module also currently expects and parses text, not HTML.
This extension has no extended auth system; so all security issues that apply to the RT in general also apply to the extension.
May need root permissions
Add this line:
Set(@Plugins, ( @Plugins, "RT::Extension::CommandByMail" ));
As well as:
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
If you already have a
@MailPlugins configuration line, add
Filter::TakeAction after any authentication plugins (such as
You may set a
$CommandByMailGroup to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail.
You may set this configuration value to the name of a header to examine as well. For example:
If set, the body will not be examined, only the headers.
This extension parses the body and headers of incoming messages for list commands. Format of commands is:
Command: value Command: value ...
See the list of commands in the RT::Interface::Email::Filter::TakeAction docs.
This extension is incompatible with
UnsafeEmailCommands RT option.
<email@example.com> Ruslan U. Zakirov
<firstname.lastname@example.org> Kevin Falcone
<email@example.com> Shawn Moore
Copyright (c) 2006-2013, Best Practical Solutions, LLC. All rights reserved.
This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic.