RT::Extension::CommandByMail - Change metadata of ticket via email
Status: stalled Subject: change subject AddAdminCc: email@example.com AddCc: firstname.lastname@example.org AddCc: email@example.com The comment/reply text goes here
This extension allows you to manage tickets via email interface. You may put commands into the beginning of a mail, and extension will apply them. See the list of commands in the RT::Interface::Email::Filter::TakeAction docs.
CAVEAT: commands are line oriented, so you can't expand to multiple lines for each command, i.e. values can't contains new lines. The module also currently expects and parses text, not HTML.
This extension has no extended auth system; so all security issues that apply to the RT in general also apply to the extension.
May need root permissions
If you are using RT 4.2 or greater, add this line:
For RT 4.0, add this line:
RT::Extension::CommandByMail to your existing
Regardless of which version of RT, also
Filter::TakeAction to your
@MailPlugins configuration, as follows:
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Be sure to include
Auth::MailFrom in the list as well.
You may set a
$CommandByMailGroup to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail.
You may set this configuration value to the name of a header to examine as well. For example:
If set, the body will not be examined, only the headers.
This extension parses the body and headers of incoming messages for list commands. Format of commands is:
Command: value Command: value ...
See the list of commands in the RT::Interface::Email::Filter::TakeAction docs.
This extension is incompatible with
UnsafeEmailCommands RT option.
Best Practical Solutions, LLC <firstname.lastname@example.org>
All bugs should be reported via email to
or via the web at
This software is Copyright (c) 2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991