RT-Extension-SLA

Changes for version 1.03 - 2014-12-10

Add a configuration option, AssumeOutsideActor, which causes the Response SLA to assume only replies from Owner and AdminCCs meet SLA

base class for all actions in the extension

set default SLA value

set starts date field of a ticket according to SLA

checks if Due date require update

checks if Starts date is not set

Service Level Agreements for RT

default SLA for Queue

in lib/RT/Action/SLA_SetDue.pm

in lib/RT/Condition/SLA.pm

in lib/RT/Condition/SLA_RequireDefault.pm

in lib/RT/Queue_SLA.pm

To install RT::Extension::SLA, copy and paste the appropriate command in to your terminal.

cpanm RT::Extension::SLA

perl -MCPAN -e shell
install RT::Extension::SLA

For more information on module installation, please visit the detailed CPAN module installation guide.

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