NAME

RT::Extension::AttachmentWarning - Warn if the attachments in the session aren't what the user expects

DESCRIPTION

Browsing to other tickets or starting other replies/comments while in the middle of another reply with already uploaded attachments can lead to surprising results due to how attachments are handled in the user's session.

This extension catches when these unexpected leaks of attachments in and out of the reply/comment happen and prevents the ticket update with a warning to the user. While not solving the problem, it at least prevents replies going out with no attachments, or worse, the wrong, completely unrelated, attachments.

The underlying problem will be solved in RT 4.2, making this extension unnecessary.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Set(@Plugins, qw(RT::Extension::AttachmentWarning));

or add RT::Extension::AttachmentWarning to your existing @Plugins line.

This extension performs sanity checking on attachments, so it needs to be in the @Plugins list before any other extensions which massage the session attachments. If it's placed after any such extensions, you'll see false positive warnings.

Clear your mason cache

    rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

sunnavy, <sunnavy at bestpractical.com>

Thomas Sibley, <trs@bestpractical.com>

LICENSE AND COPYRIGHT

This software is Copyright (c) 2012 by Best Practical Solutions

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991