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Algorithm::TicketClusterer - A Perl module for retrieving Excel-stored past tickets that are most similar to a new ticket. Tickets are commonly used in software services industry and customer support businesses to record requests for service, product complaints, user feedback, and so on.

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Algorithm::TicketClusterer is a *perl5* module for retrieving previously processed Excel-stored tickets similar to a new ticket. Routing decisions made for the past similar tickets can be useful in expediting the routing of a new ticket. Tickets are ...

AVIKAK /Algorithm-TicketClusterer-1.01 - 15 Nov 2014 21:34:54 UTC

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