html/Work/Tickets/Create.html

%# What does it mean if there is no fortune for you?

% unless ($NoUI) {
<& /Work/Elements/104Header, Title => 'New Request', Method => 'POST', Enctype => 'multipart/form-data' &>
% }
<INPUT TYPE=HIDDEN Name="id" VALUE="new">
<INPUT TYPE=HIDDEN NAME=Status Value="new">
<INPUT Name="Requestors" Type="HIDDEN" Value="<% ($ARGS{Requestors}) || $session{CurrentUser}->Id %>">
<INPUT TYPE=HIDDEN NAME="Queue" Value="<%$QueueObj->Id%>">
% if ($RT::OIN104 or $ARGS{Subject}) {
<INPUT TYPE=HIDDEN Name="Subject" SIZE=60 MAXSIZE=100 value="<%$ARGS{Subject} || 'Workflow'%>">
% }
% if ($NoUI) {
<table cellpadding=0 cellspacing=0 border=0>
% } else {
<& /Work/Tickets/Elements/ShowQueue, QueueObj => $QueueObj &>
%# Basic Info {{{
<tr><td><table width="100%" cellpadding=0 cellspacing=0 border=0>
<tr> 
  <td width="75"><nobr><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
    <&|/l&>Queue Name</&>
  </nobr></td><td width="8">
    <img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle"> 
  </td><td>
    <% $QueueObj->Name %></td>
  <td width="75"><nobr><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
    <&|/l&>Activated Date</&>
  </nobr></td><td width="8">
    <img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle"> 
  </td><td>
% my $Now = RT::Date->new($session{'CurrentUser'}); $Now->SetToNow;
                        <% $Now->AsDate %></td>
  <td width="75"><nobr><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
    <&|/l&>Queue Owner</&>
  </nobr></td><td width="8">
    <img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle">
  </td><td>
    <& /Work/Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $Owner &>
  </td>
</tr>
<tr> 
  <td width="75"><nobr><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
    <&|/l&>Ticket Type</&>
  </nobr></td><td width="8">
    <img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle">
  </td><td>
    <% $QueueObj->Description %></td>
  <td width="75"><nobr><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
    <&|/l&>Current Status</&>
  </nobr></td><td width="8">
    <img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle"> 
  </td><td>
    <&|/l&>New</&></td>
  <td width="75"><nobr><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
    <&|/l&>Owner's Phone</&>
  </nobr></td><td width="8">
    <img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle"> 
  </td><td>
	<% $OwnerObj ? $OwnerObj->WorkPhone : '' %>
			</td>
</tr>
</table></td></tr>
</table></td></tr>
%# }}}

              <tr> 
                <td bgcolor="#000000" height="1" colspan="2"></td>
              </tr>
% }
              <tr> 
                <td colspan="2" valign="top"> 
                  <table border="0" cellspacing="2" cellpadding="0" width=100%>
%# Custom Fields {{{
% my @entry_fields;
% my $UserObj = $session{CurrentUser}->UserObj;
% while( my $cf = $CFs->Next() ) {
%   next if ($NoCF->{$cf->Name});
%   if ($cf->IsEntry) {
%     push @entry_fields, $cf;
%     next;
%   }
%   elsif (@entry_fields) {
<tr><td valign="top"><p><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
<&|/l&>Details</&>
</p></td><td valign="top"><img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle"></td><td> 
<& /Work/Tickets/Elements/EditCustomFieldEntries, Prefix => 'AddEntry-', CustomFields => \@entry_fields, TempValues => $Entries, Loc => $Loc &>
</td></tr>
%     @entry_fields = ();
%   }

%   my $attr = $cf->Attribute('OnCreate');
%   if ($cf->Type =~ /^Label(.+)$/ and $1 ne 'URL') {
%     $m->comp("/Work/Tickets/Elements/Add$1", CustomField => $cf, Description => $cf->Description, %ARGS) unless $NoCF->{$1}++ or $attr eq 'hidden';
%     next;
%   }
%   next if $attr eq 'hidden';

<tr valign="top"><td><p><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
%   if ($cf->Type eq 'FreeformExternal') {
%       my $descr = $UserObj->describe($cf->Description);
    <% $descr || $cf->Name %>
%   } elsif ($cf->Type eq 'SelectExternal') {
%       my $descr = $UserObj->field_cname($cf->Description);
    <% $descr || $cf->Name %>
%   } elsif ($cf->Type eq 'LabelURL') {
%   my $url = $cf->Name;
%   $url =~ s/\$(\w+)/$UserObj->val($1)/eg;
%   # XXX - see if IE likes interpolated javascript in urls
    </p></td><td>&nbsp;</td><td><a <% $url =~ /^\w+:/ ? 'href=' : 'name=' %>"<% $url %>">
%   $m->print($cf->Description);
</a></td></tr>
%     next;
%   } else {
    <% loc($cf->Description || $cf->Name) %>
%   }

%   my $cf_key = ("CustomField-" . $cf->Id . "-Values");
</p></td><td><img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle"></td><td> 
    <& /Work/Tickets/Elements/EditCustomField,
	Name	    => 'CustomField-'.$cf->Id,
	CustomField => $cf,
	NamePrefix  => "CustomField-",
	Value	    => (exists($ARGS{$cf_key}) ? $ARGS{$cf_key} : $cf->Attribute('Default')),
	Queue	    => $QueueObj->Id,
	Loc	    => $Loc,
	ReadOnly    => ($cf->Attribute('OnCreate') eq 'readonly') &>
</td></tr>
% }
%# }}}
% if (@entry_fields) {
<tr><td valign="top"><p><img src="/img/3Dtoolbar.png" width="3" height="18" align="absmiddle"> 
<&|/l&>Details</&>
</p></td><td valign="top"><img src="/img/arrow_DarkBlue.png" width="5" height="9" align="absmiddle"></td><td> 
<& /Work/Tickets/Elements/EditCustomFieldEntries, Prefix => 'AddEntry-', CustomFields => \@entry_fields, TempValues => $Entries, Loc => $Loc &>
</td></tr>
%     @entry_fields = ();
%   }

% unless ($RT::SystemQueues{$QueueObj->Id} or $NoCF->{Attachments}) {
<& /Work/Tickets/Elements/AddAttachments, %ARGS &>
% }
% unless ($RT::OIN104 or length($ARGS{Subject}) or $NoCF->{Subject}) {
<& /Work/Tickets/Elements/AddSubject, %ARGS &>
% }
% unless ($NoCF->{Notes} or $NoCF->{Content}) {
<& /Work/Tickets/Elements/AddContent, %ARGS &>
% }

                  </table>
                </td>
              </tr>
% if ($NoUI) {
            <tr><td align="center">
              <input name="Action-Create" type="submit" value="<&|/l&>Confirm Submit</&>" onclick="this.disabled = true; this.form.submit();">
              <br>
            </td></tr>
	    </table>
%    return;
% }

              <tr> 
                <td bgcolor="#333333" height="1" colspan="2"></td>
              </tr>
            </table>
            <div align="center"><br>
	      <& /Work/Elements/BackButton &>
              <input type="submit" value="<&|/l&>Confirm Submit</&> &gt;&gt;" onclick="this.disabled = true; this.form.submit();">
              <br>
            </div>
          </td>
        </tr>
      </table>
    </td>
  </tr>
</table>
<%INIT>
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
my $CFs = $QueueObj->CustomFields();

if ($QueueObj->DefaultDueIn) {
    my $default_due = RT::Date->new($session{'CurrentUser'});
    $default_due->SetToNow();
    $default_due->AddDays($QueueObj->DefaultDueIn);
    $ARGS{'Due'} = $default_due->ISO();
}

# {{{ deal with deleting uploaded attachments
foreach my $key (keys %ARGS) {
    if ($key =~ m/^DeleteAttach-(.+)$/) {
	delete $session{'Attachments'}{$1};
    }
    $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
}

# {{{ store the uploaded attachment in session
if ($ARGS{'Attach'}) {			# attachment?
    $session{'Attachments'} = {} unless defined $session{'Attachments'};

    my $subject = "$ARGS{'Attach'}";
    # strip leading directories
    $subject =~ s#^.*[\\/]##;

    my $attachment = MakeMIMEEntity(
        Subject             => $subject,
        Body                => "",
        AttachmentFieldName => 'Attach'
    );

    $session{'Attachments'} = { %{$session{'Attachments'} || {}},
				$ARGS{'Attach'} => $attachment };
}
# }}}

foreach my $key (keys %ARGS) {
    $key =~ /^AddMoreEntry-(.*)$/ or next;
    $ARGS{'AddMoreEntry'} = [ split(/-/, $1) ];
}

$session{'Entries'} = {} unless $ARGS{'AddMoreEntry'} or $ARGS{'id'};
my $Entries = $session{'Entries'} || {};

$m->comp('Elements/ProcessEntryUpdates', Entries => $Entries, %ARGS);

# delete temporary storage entry to make WebUI clean
unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
    delete $session{'Attachments'};
}

if (keys %{$Entries} and $ARGS{'id'} eq 'new') {
    $ARGS{"CustomField-$_"} = $Entries->{$_} foreach keys %{$Entries};
    $session{'Entries'} = { %{$Entries} };
}
else {
    delete $session{'Entries'};
}

# }}}

# {{{ deal with multi-select CC & AdminCC
foreach my $key (keys %ARGS) {
    if      ($key =~ m/^AddAdminCc/) {
        my @AdminCCs =
            ref($ARGS{$key}) eq 'ARRAY' ? @{$ARGS{$key}} : ($ARGS{$key});
        $ARGS{AdminCc} =
            join ",", $ARGS{AdminCc}, grep { $_ ne "-" } @AdminCCs;
    } elsif ($key =~ m/^AddCc/) {
        my @CCs = ref($ARGS{$key}) eq 'ARRAY' ? @{$ARGS{$key}} : ($ARGS{$key});
        $ARGS{Cc} =
            join ",", $ARGS{Cc}, grep { $_ ne "-" } @CCs;
    }
}
# }}}

my $valid_cfs = $m->comp('Elements/ValidateCustomFields', CustomFields => $CFs, ARGSRef => \%ARGS);

if ((!exists $ARGS{'AddMoreAttach'}) && (!exists $ARGS{'AddMoreEntry'}) && ($ARGS{'id'} eq 'new') and $valid_cfs) {
    $m->comp('Display.html', %ARGS);
    return;
}

my $users = new RT::Users($session{'CurrentUser'});
$users->LimitToPrivileged();
my @PrivUsers;
while (my $user = $users->Next) {
    push @PrivUsers, $user->Name;
}

my $Owner = $ARGS{Owner};
my $OwnerObj;
if (!$Owner and $OwnerObj = $QueueObj->AdminCc->UserMembersObj->First) {
    $Owner ||= $OwnerObj->Id;
};

$ARGS{Subject} = '' unless exists $ARGS{Subject};

</%INIT>

<%ARGS>
$DependsOn => undef
$DependedOnBy => undef
$MemberOf => undef
$QuoteTransaction => undef
$Queue => undef
$NoUI => undef
$Loc => undef
$NoCF => {}
</%ARGS>
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