NAME
RT-Extension-CreateByProblemType - Choose from Problem Types rather than
Queues for new tickets
SYNOPSIS
This extension modifies the "Create a ticket in..." drop-down on RT's
main page; instead of presenting a list of queue names, it instead
presents a list of problem types, and dispatches to the appropriate
queue.
It does this by inspecting the "Problem Type" custom field on each
queue, which should be of type "Select one value." For each queue, all
possible values for this custom field will be added to the drop-down,
categorized under the queue name. If a queue has no "Problem Type"
custom field, or the custom field has no possible values, the queue name
will appear instead.
This is a user-configurable option; advanced users may prefer to revert
to the simple queue name drop-down. This preference appears under the
"General" header in user preferences, as "Create tickets by selecting a
problem type, not a queue."
INSTALLATION
"perl Makefile.PL"
"make"
"make install"
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::CreateByProblemType');
For earlier releases of RT 4, add this line:
Set(@Plugins, qw(RT::Extension::CreateByProblemType));
or add "RT::Extension::CreateByProblemType" to your existing
@Plugins line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
CONFIGURATION
To default this extension on
Set( $CreateByProblemType, 1);
AUTHOR
Alex Vandiver <alexmv@bestpractical.com> Kevin Falcone
<falcone@bestpractical.com>
BUGS
All bugs should be reported via email to
bug-RT-Extension-CreateByProblemType@rt.cpan.org
<mailto:bug-RT-Extension-CreateByProblemType@rt.cpan.org> or via the web
at rt.cpan.org
<http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-CreateByP
roblemType>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2008-2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991