NAME
RT::Extension::QuickCalls - Quickly create tickets in specific queues
with default values
SYNOPSIS
You will need to enable the new QuickCalls portlet with a line like this
in your RT_SiteConfig.pm file
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders
RefreshHomepage QuickCalls)]);
This is the default portlet list with QuickCalls added to the end People
can then choose to add the portlet to their homepage in Preferences ->
RT at a glance
To set up your Quick Calls, you will want to specify a Name and a Queue
in the config file. The Name will become the Subject of the task unless
you specify a Subject option. You can add other Ticket options as
needed, such as Status.
Set($QuickCalls,[{Name => "Foo", Queue => 'General', Status => 'resolved'},
{Name => "Bar", Queue => 'Queue2', Status => 'resolved'}]);
After you have added QuickCalls to your home page, you will be able to
select one, click Create and be brought to the ticket creation page with
multiple fields pre-filled
INSTALLATION
"perl Makefile.PL"
"make"
"make install"
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::QuickCalls');
For earlier releases of RT 4, add this line:
Set(@Plugins, qw(RT::Extension::QuickCalls));
or add "RT::Extension::QuickCalls" to your existing @Plugins line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
BUGS AND LIMITATIONS
No bugs have been reported.
Please report any bugs or feature requests to
"bug-rt-extension-quickcalls@rt.cpan.org", or through the web interface
at <http://rt.cpan.org>.
AUTHOR
Kevin Falcone
LICENCE AND COPYRIGHT
Copyright (c) 2007-2014, Best Practical Solutions, LLC. All rights
reserved.
This module is free software; you can redistribute it and/or modify it
under the same terms as Perl itself. See perlartistic.
DISCLAIMER OF WARRANTY
BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY
FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN
OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES
PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH
YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL
NECESSARY SERVICING, REPAIR, OR CORRECTION.
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WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR
REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENCE, BE LIABLE
TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL, OR
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