=head1 RT::Extension::RepliesToResolved configuration
Copy the default settings to your RT_SiteConfig.pm, and edit them
there. Do not edit the settings in this file.
=over 4
=item C<%RepliesToResolved>
C<%RepliesToResolved> contains default and optional per-queue
parameters. The top level keys of the hash are either B<default>
or the name of a queue. Within each of these items, there are the
following configuration options:
=over 4
=item closed-status-list
The list of statuses which the extension will respond to; the default
is just the 'resolved' status.
=item reopen-timelimit
The time limit, in days, during which mail replies to tickets will
cause the ticket to reopen. Setting this to 0 means that resolved
tickets will never be reopened, but a new ticket will always be created
instead. Setting this to undef restores the normal behaviour of RT,
where replies will reopen the ticket.
=item link-type
This sets the type of link that the extension will make between the
original ticket and the new ticket. The default is B<RefersTo>. See
L<RT::Ticket> for details of available link types. Setting this to
undef stops the link from being created.
=back
=back
=cut
Set(%RepliesToResolved,
default => {
'closed-status-list' => [ qw(resolved) ],
'reopen-timelimit' => 7,
'link-type' => 'RefersTo',
},
);
1;