NAME

RT-Extension-LinkedTicketsHistory - show linked tickets' history on ticket display page

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Set(@Plugins, qw(RT::Extension::LinkedTicketsHistory));

or add RT::Extension::LinkedTicketsHistory to your existing @Plugins line.

Clear your mason cache

    rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

CONFIGURATION

@LinkedTicketsHistoryTransactionTypes

By default, all history will be shown. You can limit the types of history transactions displayed with this configuration option:

    Set(@LinkedTicketsHistoryTransactionTypes, 'Create', 'Correspond');

Valid values are transaction types from the RT Transactions table. For example, Create, Correspond, and Comment would get you all messages on the ticket, but omit other transactions like added links (AddLink), status changes (Status), etc.

AUTHOR

sunnavy <sunnavy@bestpractical.com>

BUGS

All bugs should be reported via email to bug-RT-Extension-LinkedTicketsHistory@rt.cpan.org or via the web at rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright 2013 Best Practical Solutions, LLC.

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991