RT::Action::EscalationDates - Set start and due time based on escalation settings
This RT Action sets start and due time based on escalation settings. It provides handling business hours defined in RT site configuration file.
This action based on the following modules:
RT >= 4.0.0 Date::Manip >= 6.25
It is provided by the RT Extension RT::Extension::EscalationDates so it will be installed automatically.
Configuration is done by RT::Extension::EscalationDates.
Benjamin Heisig, <firstname.lastname@example.org>
You can find documentation for this module with the
You can also look for information at:
Please report any bugs or feature requests to the author.
Copyright 2011 synetics GmbH, <http://i-doit.org/>
This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself.
Request Tracker (RT) is Copyright Best Practical Solutions, LLC.
Before the action may be commited preparation is needed: Has RT already been configured for this action? Has the needed custom field been created yet?
After preparation this method commits the action.