RT::Extension::CommandByMail - Change metadata of ticket via email
Status: stalled Subject: change subject AddAdminCc: firstname.lastname@example.org AddCc: email@example.com AddCc: firstname.lastname@example.org Here goes comment/reply
This extension allows you to manage tickets via email interface. You put commands into beginning of a mail and extension applies them. See the list of commands in the RT::Interface::Email::Filter::TakeAction docs.
CAVEAT: commands are line oriented, so you can't expand to multiple lines for each command, i.e. values can't contains new lines.
This extension has no extended auth system, so all security issues that applies to the RT in general also applies to the extension.
Read INSTALL. Note that you must patch RT to use this extension, so read the file.
You may set a
$CommandByMailGroup to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail.
This extension is incomatible with
UnsafeEmailCommands RT option.
<email@example.com> Ruslan U. Zakirov
<firstname.lastname@example.org> Kevin Falcone
<email@example.com> Shawn Moore
Copyright (c) 2006-2008, Best Practical Solutions, LLC. All rights reserved.
This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic.