RT::Extension::MergeUsers - Merges two users into the same effective user
This RT extension adds a "Merge Users" box to the User Administration page, which allows you to merge the user you are currently viewing with another user on your RT instance.
It also provides a version of CanonicalizeEmailAddress, which means that all e-mail sent from secondary users is displayed as coming from the primary user.
If you're upgrading then, as well, read "UPGRADING" below.
perl Makefile.PL make make install clear your mason cache most often this would be rm -rf /opt/rt3/var/mason_data/* restart apache
For RT 3.8
Add RT::Extension::MergeUsers to your /opt/rt3/etc/RT_SiteConfig.pm file Set(@Plugins, qw(RT::Extension::MergeUsers)); If you have more than one Plugin enabled, you must enable them as one Set(@Plugins, qw(Foo Bar)); command
If you are upgrading from 0.03_01 or earlier, you must run rt-upgrade-merged-users. This script will create MergedUsers Attributes so RT can know when you're looking at a user that other users have been merged into. If you don't run this script, you'll have issues unmerging users. It can be safely run multiple times, it will only create Attributes as needed.
This custom iterator makes sure that duplicate users are never shown in search results.
Alex Vandiver <firstname.lastname@example.org>
GPL version 2.