NAME

RTx::TicketlistTransactions - Adds LastTransactionContent as a search display column

RT VERSION

Works with RT 4.0 and 4.2

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

    Plugin('RTx::TicketlistTransactions');

For RT 4.0, add this line:

    Set(@Plugins, qw(RTx::TicketlistTransactions));

or add RTx::TicketlistTransactions to your existing @Plugins line.

Clear your mason cache

    rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

TIPS

This display column tends to work best when given its own row and a multi-column span, something like this advanced format:

    '   <b><a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
    '<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
    '__Status__',
    '__QueueName__',
    '__LastUpdatedBy__',
    '__NEWLINE__',
    '',
    '__LastTransactionContent__/SPAN:4'

CAVEATS

Only textual content is displayed, any formatting will be stripped.

LICENCE AND COPYRIGHT

This software is copyright (c) 2011-2014 by Best Practical Solutions.

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991