RT::Action::UpdateIcestack - Send ticket updates to Icestack
This RT ScripAction is invoked when a ticket is updated and sends the update through to Icestack.
Can be installed using the following commands:
perl Makefile.PL make make install make initdb
Update RT_SiteConfig.pm with a line similar to the below:
This Scrip will invoke the ScripAction installed above whenever a ticket is updated.
Log onto RT web interface as root Click Tools->Configuration->Global->Scrips->Create Enter in Scrip Fields as follows: Description: Send update to Icestack Condition: On Transaction Action: Update Icestack Template: Global template: Transaction Stage: TransactionCreate Click Create
These fields are used to associate an RT User with a particular Icestack instance.
Log onto RT web interface as root Click Tools->Configuration->Custom Fields->Create Name: IcestackCode Description: Key code issued from Icestack Type: Enter one value Applies to: Users Click Tools->Configuration->Custom Fields->Create Name: IcestackHostURL Description: Host URL used to push updates back into Icestack Type: Enter one value Applies to: Users Click Create
Icestack communicates with RT via an RT User. It is necessary to populate the IcestackCode and IcestackHostURL fields for this User so that the update mechanism will function.
This User should have access to one or more queues. These will be visible to the Icestack system.
The instructions given below are for creation of new User and Queue(s). It is also possible to modify an existing User.
As alluded to above this User will be associated with a particular Icestack instance via the custom fields.
Log onto RT web interface as root Click Tools->Configuration->Users->Create Username: <user name> Let this user access RT: CHECK Let this user be granted rights (Privileged): CHECK IcestackHostURL: <url> IcestackCode: <code> Click Create
Create one or more Queues to be associated with the User and Icestack instance.
Log onto RT web interface as root Click Tools->Configuration->Queues->Create Queue Name: <queue name> Description: Queue for <user name> Lifecycle: default Click Create Click Tools->Configuration->Queues->Select Click <queue name> Click User Rights Add rights for this user: <user name> Create tickets: CHECK View queue: CHECK View ticket summaries: CHECK Modify tickets: CHECK (others may be necessary, depending...) Click Save Changes
To assist with testing the integration the XML exchange with Icestack is logged to /tmp/ui_debug.log.
Mark Ibell <email@example.com>
Copyright (c) 2013 Experieco Ltd. All rights reserved. Use of this source code is governed by a BSD-style license that can be found in the LICENSE file.