RT::Extension::RepliesToResolved - intercept replies to resolved tickets
Intercepts replies via email to resolved tickets and creates a new ticket rather than updates resolved ticket. There are a few reasons to do this:
You can fetch patch from github:
It's very simple module to give an example on how to do it. I hope to see patches that improve it.
perl Makefile.PL make make install
Register plugin in RT_SiteConfig.pm:
Set(@Plugins, qw( RT::Extension::RepliesToResolved ... other plugins ... ));
Ruslan Zakirov <firstname.lastname@example.org>
Under the same terms as perl itself.